Warning Very expensive mistake

gawaterman · 29-09-2009

Subscribed to iRacing a year ago on an impulse buy and have hardly used it. Didn't like the no league part of it and the fact that every time I went to use it I had to buy a new car or track, plus wasnt really that impressed with the driving model. Haven't touched it in months.
Then on Sunday got an email from them saying they had automatically renewed my subscription for another year, $184 disappeared out of my account. Seems like I hadn't read the fine print and had my account on the default of automatically renew.
So warning to everyone, if you don't like iRacing, better check your account is set to not automatically renew

Bird · 29-09-2009

yep, you better watch for auto renew.

In your case, I'd write a nice letter to them outlining what the situation is, since you haven't used it for a year, they might be understanding.

And yep, it's an expensive sim. I'm thinking if they'd reduce the prices by about half, they'd have heaps of players on, because otherwise it's good - but as things are they can't really hit the critical mass around the world, only in the US.

Glen73 · 30-09-2009

Interesting GW, even though i cancelled my subscription, wrote them an email to make sure my sub was cancelled and guess what, they still tried to bill me, and by luck my CC has changed expirey dates since then so they couldnt put it through. iRacing needs new auto billing software!

Bird · 30-09-2009

Quote:

Originally Posted by Glen73

Interesting GW, even though i cancelled my subscription, wrote them an email to make sure my sub was cancelled and guess what, they still tried to bill me, and by luck my CC has changed expirey dates since then so they couldnt put it through. iRacing needs new auto billing software!

or maybe they just need more diligent support - the software is ok; if you untick it you won't be billed.

Glen73 · 30-09-2009

Quote:

Originally Posted by Bird

or maybe they just need more diligent support - the software is ok; if you untick it you won't be billed.

i did untick, thats what peeved me off.

Bird · 30-09-2009

Quote:

Originally Posted by Glen73

i did untick, thats what peeved me off.

ha, based on that gawaterman has a very good case then

(I've unticked as well, with sadness, since there was hardly enough people to race with, and mine wasn't renewed)

scottmac · 30-09-2009

Thats gotta suck Gwyar. at least the exchange rate is good atm lol.

Seriously though write them a letter, i think you should get your money back. I bought a car that I didn't like and sent them a nice message and they let me exchange it for something else.

gawaterman · 30-09-2009

Sent them a couple of emails but they politely replied saying they couldnt refund on an automatic renewal. Bit that pisses me of is that my last race on iracing was 4/09/2008, over a year ago

scottmac · 30-09-2009

Yeah thats BS, I would keep hounding them, you never know.

Bird · 01-10-2009

Quote:

Originally Posted by gawaterman

Sent them a couple of emails but they politely replied saying they couldnt refund on an automatic renewal. Bit that pisses me of is that my last race on iracing was 4/09/2008, over a year ago

that's a bummer (and of course BS they *can* refund it, they just don't want to - look at Glen's case)

29-09-2009	#1
gawaterman Financial Contributor Join Date: Jul 2008 Posts: 437	Warning Very expensive mistake Subscribed to iRacing a year ago on an impulse buy and have hardly used it. Didn't like the no league part of it and the fact that every time I went to use it I had to buy a new car or track, plus wasnt really that impressed with the driving model. Haven't touched it in months. Then on Sunday got an email from them saying they had automatically renewed my subscription for another year, $184 disappeared out of my account. Seems like I hadn't read the fine print and had my account on the default of automatically renew. So warning to everyone, if you don't like iRacing, better check your account is set to not automatically renew __________________ Driving name: GWYAR

29-09-2009	#2
Bird Financial Contributor Join Date: Apr 2009 Posts: 476	Re: Warning Very expensive mistake yep, you better watch for auto renew. In your case, I'd write a nice letter to them outlining what the situation is, since you haven't used it for a year, they might be understanding. And yep, it's an expensive sim. I'm thinking if they'd reduce the prices by about half, they'd have heaps of players on, because otherwise it's good - but as things are they can't really hit the critical mass around the world, only in the US.

30-09-2009	#3
Glen73 1st ~ Glen & BJS Endurance Mid Ohio Join Date: Jul 2008 Location: melbourne Posts: 3,742	Re: Warning Very expensive mistake Interesting GW, even though i cancelled my subscription, wrote them an email to make sure my sub was cancelled and guess what, they still tried to bill me, and by luck my CC has changed expirey dates since then so they couldnt put it through. iRacing needs new auto billing software!

30-09-2009	#7
scottmac Financial Contributor Join Date: Jul 2008 Posts: 95	Re: Warning Very expensive mistake Thats gotta suck Gwyar. at least the exchange rate is good atm lol. Seriously though write them a letter, i think you should get your money back. I bought a car that I didn't like and sent them a nice message and they let me exchange it for something else.

30-09-2009	#8
gawaterman Financial Contributor Join Date: Jul 2008 Posts: 437	Re: Warning Very expensive mistake Sent them a couple of emails but they politely replied saying they couldnt refund on an automatic renewal. Bit that pisses me of is that my last race on iracing was 4/09/2008, over a year ago __________________ Driving name: GWYAR

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